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General Shipping Policy

Build.ca has tried to make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, the convenience of delivery to your door, and the added benefit of all items shipping from Canadian warehouses.

For your convenience, all in stock, non-freight items ship within 24 hours on business days and are delivered within 3-5 days. Please note tracking is uploaded each morning so if your item ships on Tuesday you typically will receive tracking Wednesday morning.  If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.

We are happy to offer FREE Standard Ground delivery on all orders over CAD $49. (See note below)* For orders under CAD $49 please add the items to your cart and enter your postal code to view your shipping cost. 

Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier—these items are identified at time of purchase. (See note below)*

We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

*PLEASE NOTE: .We cannot ship items to a P.O. Box and require a physical address for all orders.  Free shipping does not apply to products weighing over 150 pounds or oversized products.  These items will be shipped via freight and customers will incur the cost which is defined at checkout.

Estimated Shipment Time

If your order is received before 12 P.M. Eastern Time, you can expect items specifically marked as IN STOCK on the product page to ship within 24 hours during business days. Once in transit, orders shipping Standard will be in transit up to 3-5 business days.  Please allow 10 business days delivery time for items requiring freight shipment.

Items not specifically marked as IN STOCK are either out of stock or located in a warehouse that we do not have a live inventory feed with. If your order is time sensitive, please contact us to ensure your products will ship in a suitable time frame.

Shipping & Order Confirmation

Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email when your order has shipped. (You’ll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

Shipping Backorders

We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country.

If you order more than one item, we’ll make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will NOT incur any additional freight charges.

In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the estimated delivery date for your backordered items. You will NOT be charged any additional freight charges for items that are backordered.