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Frequently Asked Questions

1. How do I track my order? 
2. How do I return an item? 
3. How much is delivery? 
4. Do you have stock? 
5. What payment methods do you accept? 
6. Is my information secure when I order from you? 
7. I've forgotten my password. How do I access my account? 
8. Where can I find your Website Terms & Conditions?


1. How do I track my order?

You can track the status of your order by accessing your account. If you still have any questions regarding your order, our Customer Service team will be happy to answer those questions by email or phone. You may email us at: cs@build.ca. We are available via phone from 9 a.m. - 6 p.m. EST Monday through Friday at: (888) 461-1112

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2. How do I return an item?

You may set up a return using the Returns Tool in your account. Your other options are to contact our Customer Service Team by email or phone.

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3. How much is delivery?

We are happy to offer FREE Standard Ground delivery on all orders over CAD $299. (See note below)* For orders under CAD $299 please add the items to your cart and enter your postal code to view your shipping cost. 

Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier—these items are identified at time of purchase. (See note below)*

We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

*PLEASE NOTE: .We cannot ship items to a P.O. Box and require a physical address for all orders.  Free shipping does not apply to products weighing over 150 pounds or oversized products.  These items will be shipped via freight and customers will incur the cost which is defined at checkout.

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4. Do you have stock?

We do our best to reflect the accurate stock status for our products. When viewing a product, you will be informed if there is current stock. If there is no stock status listed or the information is unclear, please contact our Customer Service Team for the most accurate information available.

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5. What payment methods do you accept?

We currently accept payment by Visa, Mastercard and American Express. 

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6. Is my information secure when I order from you?

At Build.ca, we are committed to protecting your personal and financial information. We use Standard SSL Security to protect your information. You can learn more by reading our detailed Privacy Notice Page.

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7. I've forgotten my password. How do I access my account?

You can re-set your account password by filling out the form on our Contact Page. If you require additional assistance, you may reach our Customer Service Team via phone and they will be happy to help you re-set your password over the phone.

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8. Where can I find your Website Terms & Conditions?

You can view the legal terms and conditions that apply when you access, browse and use this Website (including registering with the Site).

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